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Terms and Conditions

All content copyright © 2011. All rights reserved. Registered in the UK. Company No 06486578

All orders placed with PowerBee Ltd will incorporate these terms and conditions, which will supersede any and all terms and conditions, proposed by the customer, your statutory rights will not be affected.

Please read these terms and conditions carefully before placing an order with PowerBee. By placing an order with PowerBee you accept these terms and conditions.

The Company may change the terms & conditions without prior notice to you in relation to future sales and prospects.

Returns Policy

We understand about internet shopping so ALL products carry a 30 day money back guarantee (excluding carriage), the returned items must not have been modified, used, or altered in any way, and must be returned in the original packaging with all components as new.

We endeavour to ensure that our customers are fully satisfied with their purchases made at PowerBee, if for any reason you are unsatisfied with your purchase please do contact us, we offer a full money back guarantee where goods are sold which are not fit for their purpose as described in the advert, or are faulty in anyway, any returned goods other than faulty goods should be packaged in their original packaging without damage, with the original advice note and in as new condition, within 30 days of the date of receipt and we will refund your money or send you a replacement, where an item has been used and is not faulty then charges will be applied.

Payment of refund will be completed in the same method of payment that the customer originally used to purchase the goods. If the product has become damaged during transit, please contact us at support@powerbee.co.uk. refunds or replacements are made post engineers inspection which usually takes 2/3 days to complete, we cannot take responsibility for refunds or returns where product misuse has occurred, for example inappropriate wet weather damage shock damage, or product tampering, this includes using non standard mains chargers with products, additionally all products unless expressly stated & batteries are covered for 6 months under warranty, batteries should never be left to go flat as this can damage the battery.

Returns should be made in an economical fashion we reserve the right not to cover postage costs, 1st class signed for is adequate to post most items.

We are unable to offer refunds on goods that have been returned which are no longer in a re-sellable condition or have been used in any way, although there are some circumstances where we may offer a part-refund at our discretion. Please note that we are unable to refund the postage costs you incur when returning your order to us.

We also do reserve the right to charge an admistration charge for returns, to cover the time taken to pick pack dispatch, unpack, restock & inspect any returns.

Any warranties and rights of return are voided if the product has been tampered with in any way, under no circumstances should the actual product be opened by the customer as detailed in the sales of goods act.

Aquatics Special Case

We cannot accept returns of any of the products covered under Aquatics after use, this covers pumps, fountains, water features, oxygenators, tubing, netting & pond or water feature accesories as this is deemed to be a health hazard, ponds and water features contain bacteria and as such once a pump or Aquatic product has been used, we can only accept it back for repalcement or repair if the unit is faulty, once it is used it is no longer deemed fit to return as a cancellation or refund of sale.


All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in this Site is either owned by Powerbee Ltd or has been licensed to Powerbee Ltd by the rights owner(s) so that Powerbee ltd can use this material as part of the Shop.

These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.


Payment by Cheques

Please make Cheques payable to PowerBee Ltd

Johns Cross Farm
East Sussex

HQ Postal Address / Returns

PowerBee Ltd
Johns Cross Farm
East Sussex


Enquiries or complaints

If you have any enquiries or complaints about the Site then please address them to:

Complaints and Support
PowerBee Ltd
Johns Cross Farm
East Sussex
United Kingdom
Email: support@powerbee.co.uk


Use Of Your Information

Your information is held confidentially We may also use and analyze the information we collect so that we can administer, support, improve and develop our business, which may include contacting you to notify you of our current or future services. 

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


1.1 If the goods we deliver are not what you ordered or are damaged or defective in any way or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail (admin@powerbee.co.uk) or phone (0845 094 8821) of the problem within 7 working days of the delivery of the goods in question.

1.2 if you notify us of a problem under condition 1.1 you must return the goods to us or you will remain liable for their cost. Unless otherwise agreed, you are liable for the cost of returning the goods.

1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.1 above.


Product images used on the website are for illustrative purposes only

All guarantees or warranties exclude the replacement of batteries where these are included.

Batteries by their nature are replaceable and have a finite usage life the length of this usage life depends upon the use of the product and where appropriate the settings of the product.

For Items returned where there is no fault, where the customer has decided to cancel the order for any reason we retain the right to apply a transaction charge to cover any reasonable costs incurred due to this cancellation