Terms and Conditions

Returns Policy

We understand about internet shopping so ALL products carry a 30 day money back guarantee (excluding carriage). The returned items must not have been modified, used, or altered in any way, and must be returned in the original packaging with all components as new.

We endeavour to ensure that our customers are fully satisfied with their purchases made at PowerBee. If for any reason you are unsatisfied with your purchase please do contact us. We offer a full money back guarantee where goods are sold which are not fit for their purpose as described in the advert, or are faulty in any way.

Any returned goods other than faulty goods should be packaged in their original packaging without damage, with the original advice note and in as-new condition, within 30 days of the date of receipt. We will refund your money or send you a replacement. Where an item has been used and is not faulty, charges will be applied.

Payment of refund will be completed in the same method of payment that the customer originally used to purchase the goods. If the product has become damaged during transit, please contact us at admin@powerbee.co.uk.

Refunds or replacements are made post-engineer's inspection (usually takes 2-3 days to complete). We cannot take responsibility for refunds or returns where product misuse has occurred (e.g., inappropriate wet weather damage, shock damage, or product tampering). This includes using non-standard mains chargers with products.

Additionally, all products (unless expressly stated) & batteries are covered for 6 months under warranty. Batteries should never be left to go flat as this can damage them.

Returns should be made in an economical fashion. We reserve the right not to cover postage costs - 1st class signed for is adequate to post most items.

We are unable to offer refunds on goods that have been returned which are no longer in a re-sellable condition or have been used in any way, although there are some circumstances where we may offer a part-refund at our discretion. Please note that we are unable to refund the postage costs you incur when returning your order to us.

We also reserve the right to charge an administration charge for returns to cover the time taken to pick, pack, dispatch, unpack, restock & inspect any returns, or to charge where boxes have been damaged in transit (up to £5 per item depending on packaging size/quality).

Any warranties and rights of return are voided if the product has been tampered with in any way. Under no circumstances should the actual product be opened by the customer as detailed in the Sales of Goods Act.

Restocking Fee for Change of Mind Returns

If you wish to return a product that is not faulty and matches its description, you may do so within 30 days of receipt. Please note the following:

For faulty or misdescribed items, PowerBee Ltd will issue a full refund and cover the cost of return postage.

How to Return an Item

Please follow the steps below to ensure your return is processed quickly and correctly.

Aquatics Special Case

We cannot accept returns of any of the products covered under Aquatics after use, this covers pumps, fountains, water features, oxygenators, tubing, netting & pond or water feature accesories as this is deemed to be a health hazard, ponds and water features contain bacteria and as such once a pump or Aquatic product has been used, we can only accept it back for repalcement or repair if the unit is faulty, once it is used it is no longer deemed fit to return as a cancellation or refund of sale.

String Lights & Fairy Light Strings Special Case

Strings on all fairy lights need to be supported properly and care needs to be taken in the location and fitting of string lights. Strings can become damaged by storm damage (all string lights are prone to wind damage), animal attack, pulling or moving strings, garden equipment, allowing string to dangle loose, and prolonged flapping in high winds (over 6 months).

Where the string is old or damaged new strings can be purchased individually at: https://www.powerbee.co.uk/additional-strings.html

The fairy lights come with a standard 6 month warranty as many things can happen to them, please note this does not include damage. Unfortunately we cannot cover any form of damage to strings, so please take extra care with them when installing or moving them.

Incomplete or Incorrect Addresses

Please make sure that the address you enter is correct! We charge a minimum £5 for any parcels which are returned to us where the address is either incomplete or incorrect, on larger or international orders we cover our full costs involved.

It does take quite a lot of work to get the parcel to the point of delivery with many costs that are involved, additionally when a parcel is returned to us there are more costs involved so please double check the address that you enter.

The auto complete address is an aid for you and should be used only as this, it is always necessary to double check the information you are about to submit on any form anywhere on the internet. Please do not blame us if you enter the incorrect address the system is fully automated with the royal mail system and is used by millions of customers across the UK without problems.

If an incorrect address has been entered then it will be because the address has not been checked or entered incorrectly. The computer cannot change this in any way. So please check the address as we do charge for this to cover our costs of processing, packaging, sending and inspecting returns.

Order Cancellations Before or After Dispatch

Once an order has been placed it may be processed at any point and is taken as the final order, we optimise our processes to dispatch orders as fast as we possibly can. If an order has been dispatched then a charge will be applied to cover any costs if a cancellation request has been made at any point. We do not optimise our processes for cancellations of orders and so whether or not a customer has sent a cancellation request at any point - if the order has been dispatched it is treated in the same way as an order cancellation would be.

Refusal of Delivery

If a customer places an order and then we send the order to them upon which the parcel is then 'refused', as in an attempted delivery is refused by the customer for any reason, we do apply a charge of £4.50 to cover the costs of this.

Rights

All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in this Site is either owned by Powerbee Ltd or has been licensed to Powerbee Ltd by the rights owner(s) so that Powerbee ltd can use this material as part of the Shop.

These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.

Missing or Incorrect Items

Items that are reported as being missed from an order are honoured however our policy is that the following MUST be provided in one very clear picture:

Payments, Returns & Contact

Below are the official addresses and contact details for cheque payments, returns, and enquiries.

Use of Your Information

Your information is held confidentially. We may also use and analyze the information we collect so that we can administer, support, improve and develop our business, which may include contacting you to notify you of our current or future services.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Liability

1.1 If the goods we deliver are not what you ordered or are damaged or defective in any way or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail (admin@powerbee.co.uk) or phone (0845 094 8821) of the problem within 7 working days of the delivery of the goods in question.

1.2 If you notify us of a problem under condition 1.1 you must return the goods to us or you will remain liable for their cost. Unless otherwise agreed, you are liable for the cost of returning the goods.

1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.1 above.

Advisory Services & Product Suitability

PowerBee Ltd provides product recommendations based on information supplied by customers regarding their requirements (including but not limited to water feature dimensions, tubing specifications, and desired performance characteristics).

Batteries

The frequency of replacing rechargeable batteries can vary depending on several factors such as the type of battery, usage patterns, and charging habits. Here are some general guidelines for common types of rechargeable batteries:

Individual battery lifespan can be influenced by temperature, overcharging, deep discharging, and usage patterns. If a battery exhibits reduced capacity, shorter run times, or difficulty holding a charge, it may be time for a replacement.

The Importance of Changing Rechargeable Batteries

It can be potentially dangerous if you do not replace a rechargeable battery when it reaches the end of its useful life. Risks include:

Battery Replacement Guidelines

When replacing batteries in PowerBee products, customers must:

Packaging Policy

At PowerBee Ltd, we prioritize the safe delivery of products to our customers. As an online retailer, we use protective packaging designed to safeguard the product during transit. Please note the following:

Miscellaneous

Legal & General Provisions

Statutory Consumer Rights

Nothing in these Terms & Conditions is intended to affect or limit your statutory rights under applicable UK consumer law, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Limitation of Liability

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Subject to the above, PowerBee Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit, business, goodwill, or data, arising out of or in connection with the use of our website or products.

Our total liability to you in respect of any contract shall not exceed the total price paid for the goods supplied.

Inspection & Use of Goods

Customers are entitled to inspect goods as they would in a retail environment. Any use of goods beyond reasonable inspection, including installation, modification, disassembly, or prolonged use, may affect eligibility for returns, refunds, or warranty claims where permitted by law.

Delivery & Risk

Delivery dates provided are estimates only unless otherwise stated. Risk of loss or damage to goods passes to the customer upon delivery to the address specified in the order. Ownership of goods shall pass to the customer once full payment has been received by PowerBee Ltd.

Pricing & Website Accuracy

Whilst we take reasonable care to ensure that all information, descriptions, prices, and images on our website are accurate, errors may occasionally occur. We reserve the right to correct any errors and to cancel or refuse orders affected by such errors prior to dispatch, in which case a full refund will be issued.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only and do not signify endorsement. PowerBee Ltd accepts no responsibility for the content, availability, or practices of any third-party websites.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and PowerBee Ltd in relation to your purchase and supersede any prior communications, representations, or agreements, whether written or oral.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

No Waiver

A failure or delay by PowerBee Ltd to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

Assignment

PowerBee Ltd may assign or transfer its rights and obligations under these Terms & Conditions without affecting your statutory rights. You may not transfer your rights or obligations under these Terms without our prior written consent.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.