Terms and Conditions
All content copyright © 2011. All rights reserved. Registered in the UK. Company No 06486578
All orders placed with PowerBee Ltd will incorporate these terms and conditions, which will supersede any and all terms and conditions, proposed by the customer, your statutory rights will not be affected.
Please read these terms and conditions carefully before placing an order with PowerBee. By placing an order with PowerBee you accept these terms and conditions.
The Company may change the terms & conditions without prior notice to you in relation to future sales and prospects.
We understand about internet shopping so ALL products carry a 30 day money back guarantee (excluding carriage), the returned items must not have been modified, used, or altered in any way, and must be returned in the original packaging with all components as new.
We endeavour to ensure that our customers are fully satisfied with their purchases made at PowerBee, if for any reason you are unsatisfied with your purchase please do contact us, we offer a full money back guarantee where goods are sold which are not fit for their purpose as described in the advert, or are faulty in anyway, any returned goods other than faulty goods should be packaged in their original packaging without damage, with the original advice note and in as new condition, within 30 days of the date of receipt and we will refund your money or send you a replacement, where an item has been used and is not faulty then charges will be applied.
Payment of refund will be completed in the same method of payment that the customer originally used to purchase the goods. If the product has become damaged during transit, please contact us at firstname.lastname@example.org. refunds or replacements are made post engineers inspection which usually takes 2/3 days to complete, we cannot take responsibility for refunds or returns where product misuse has occurred, for example inappropriate wet weather damage shock damage, or product tampering, this includes using non standard mains chargers with products, additionally all products unless expressly stated & batteries are covered for 6 months under warranty, batteries should never be left to go flat as this can damage the battery.
Returns should be made in an economical fashion we reserve the right not to cover postage costs, 1st class signed for is adequate to post most items.
We are unable to offer refunds on goods that have been returned which are no longer in a re-sellable condition or have been used in any way, although there are some circumstances where we may offer a part-refund at our discretion. Please note that we are unable to refund the postage costs you incur when returning your order to us.
We also do reserve the right to charge an admistration charge for returns, to cover the time taken to pick pack dispatch, unpack, restock & inspect any returns, or to charge where boxes have been damaged in transit we can charge up to £5 per item depending on the size and quality of the packaging involved.
Any warranties and rights of return are voided if the product has been tampered with in any way, under no circumstances should the actual product be opened by the customer as detailed in the sales of goods act.
Aquatics Special Case
We cannot accept returns of any of the products covered under Aquatics after use, this covers pumps, fountains, water features, oxygenators, tubing, netting & pond or water feature accesories as this is deemed to be a health hazard, ponds and water features contain bacteria and as such once a pump or Aquatic product has been used, we can only accept it back for repalcement or repair if the unit is faulty, once it is used it is no longer deemed fit to return as a cancellation or refund of sale.
String Lights & Fairy Light Strings Special case
Strings on all fairy lights need to be supported properly and care needs to be taken in the location and fitting of string lights.
Strings can become damaged by :-
storm damage (all string lights that exist are prone to damage from wind), animal attack, pulling strings or moving strings from trees or bushes, garden equipment, allowing string to dangle loose, and in high winds flap around for a prolonged period (over 6 months)) where the string is old or damaged new strings can be purchased individually at : https://www.powerbee.co.uk/additional-strings.html
The fairy lights come with a standard 6 month warranty as many things can happen to them,
please note this does not include damage, Unfortunately we cannot cover any form of damage to strings, so please take extra care with them when installing or moving them.
Incomplete or Incorrect Addresses
Please make sure that the address you enter is correct! We charge a minimum £5 for any parcels which are returned to us where the address in either incomplete or incorrect, on larger or international orders we cover our full costs involved. It does take quite a lot of work to get the parcel to the point of deliverywith many costs that are involved, additionally when a parcel is returned to us there are more costs involved so please please double check the address that you enter. The auto complete address is an aid for you and should be used only as this, it is always necessary to double check the information you are about to submit on any form anywhere on the internet. Please do not blame us if you enter the incorrect address the system is fully automated with the royal mail system and is used by millions of customers across the UK without problems. If an incorrect address has been entered then it will be becasue the address has not been checked or entered incorrectly the computer cannot change this in any way. So please check the address as we do charge for this to cover our costs of processing, packaging, sending and inspecting returns.
Order Cancellations before or after dispatch
Once an order has been placed it may be processed at any point and is taken as the final order, we optimise our processes to dispatch orders as fast as we possibly can. if an order has been dispatched then a charge will be applied to cover any costs if a cancellation request has been made at any point. We do not optimise our processes for cancellations of orders and so whether or not a customer has sent a cancellation request at any point - if the order has been dispatched it is treated in the same way as an order cancellation would be.
Refusal Of Delivery
If a customer places an order and then we send the order to them upon which the parcel is then 'refused', as in an attempted delivery is refused by the customer for any reason, we do apply a charge of £4.50 to cover the costs of this.
All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in this Site is either owned by Powerbee Ltd or has been licensed to Powerbee Ltd by the rights owner(s) so that Powerbee ltd can use this material as part of the Shop.
These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.
Missing or Incorrect Items
Items that are reported as being missed from an order are honoured however our policy is that the following MUST be provided in one very clear picture
A photo of the outer packaging showing the delivery label which is readable this is the packaging that the items were delivered in the post
A photo of the invoice which is face up and readable
A photo of the products in their original packaging
If an order is incorrect never throw away the outer packaging as this is the proof of what products have been sent.
For incorrect items that need to be returned, it is essential that the product(s) are returned to us INCLUDING the original invoice and outer packaging that we have used to send to you, this will be an envelope or a box, the delivery address must still be attached and not tampered with, do not throw away any
outer packaging please as this will forfeit any refunds and or exchanges.
Payment by Cheques
Please make Cheques payable to PowerBee Ltd
Johns Cross Farm
HQ Postal Address / Returns
Johns Cross Farm
Enquiries or complaints
If you have any enquiries or complaints about the Site then please address them to:
Complaints and Support
Johns Cross Farm
Use Of Your Information
Your information is held confidentially We may also use and analyze the information we collect so that we can administer, support, improve and develop our business, which may include contacting you to notify you of our current or future services.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
1.1 If the goods we deliver are not what you ordered or are damaged or defective in any way or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail (email@example.com) or phone (0845 094 8821) of the problem within 7 working days of the delivery of the goods in question.
1.2 if you notify us of a problem under condition 1.1 you must return the goods to us or you will remain liable for their cost. Unless otherwise agreed, you are liable for the cost of returning the goods.
1.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 1.1 above.
Product images and videos used on the website are for illustrative purposes only
All guarantees or warranties exclude the replacement of batteries where these are included.
Batteries by their nature are replaceable and have a finite usage life the length of this usage life depends upon the use of the product and where appropriate the settings of the product.
For Items returned where there is no fault, where the customer has decided to cancel the order for any reason we retain the right to apply a transaction charge to cover any reasonable costs incurred due to this cancellation